Store Policy
Customer Care
At Cuban Candle & Engrave, you're not just a customer — you're part of Nory's story. Every candle poured and every engraving carved is made with intention, care, and a little piece of Cuban heart. Your satisfaction means everything to us, and we are committed to making your experience as smooth and enjoyable as possible from the moment you browse to the moment your order arrives at your door.
If you have any questions about a product, need help choosing the right scent, or want to discuss a custom order, we'd love to hear from you. We typically respond within 1–2 business days.
Get in touch:
📧 NoryCandleArtist@gmail.com
📞 (813) 325-3767
📸 @cuban_candle_and_engrave on Instagram
Whether it's a question, a concern, or just a note to say you loved your order — our inbox is always open.
Privacy & Safety
Your privacy is important to us. Any personal information you share with Cuban Candle & Engrave — including your name, email address, phone number, and shipping details — is used solely to process and fulfill your order. We do not sell, rent, or share your personal data with third parties for marketing purposes.
Payment Security
All transactions on our website are processed through secure, encrypted payment gateways. We do not store your credit card or banking information on our servers. Payment is handled by trusted third-party processors that comply with industry-standard security protocols (PCI-DSS).
Communications
If you subscribe to our newsletter or contact us directly, we may use your email to send order updates, promotions, or new product announcements. You can unsubscribe at any time by clicking the link at the bottom of any email or by contacting us directly.
Data Retention
We retain your order and contact information only as long as necessary to fulfill your purchase and comply with any applicable legal requirements.
If you have any questions or concerns about how your information is handled, please reach out to us at NoryCandleArtist@gmail.com.
Wholesale Inquiries
Are you a boutique, gift shop, spa, or local retailer interested in carrying Cuban Candle & Engrave products? We'd love to explore a partnership with you!
Our handcrafted soy candles and custom engravings are a natural fit for curated retail spaces that value artisan quality and unique, story-driven products. We offer wholesale pricing on select items with minimum order quantities.
What we offer wholesale:
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Soy candles in signature and seasonal scents
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Unscented candles available for private label discussions
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Engraved candle gift sets (minimum quantities apply)
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To inquire about wholesale pricing, availability, and terms, please contact us directly:
📧 NoryCandleArtist@gmail.com
📞 (813) 325-3767
Please include your business name, location, and the products you're interested in, and we'll get back to you within 2–3 business days.
Payment Methods
We accept the following forms of payment:
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Credit & Debit Cards — Visa, Mastercard, American Express, Discover
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Offline / Local Payments — For local Tampa-area orders, cash and Zelle are accepted upon delivery. Please contact us in advance to arrange.
All online payments are processed securely at checkout.